As mentioned in the title the game randomly freezes, it doesn't really matter if i'm on main menu, loading into the map or mid-raid. I wanted to compare the logs from the crashes to see if i can find similarities. First i noticed "Object reference not set to an instance of an object" i've managed to fix this error with FAQ. Then i tried all the four things mentioned in FAQ "Game crash to desktop (specified cast is not valid/a value)". I thought yesterday that *4. actually fixed my problem since it wasn't crashing for a while, but today the crash happened again. I've read a couple of similar reports of this issue so i posted some additional logs that might help.
PC:
Operating System: Windows 11
CPU: Intel i7-11800H 2.3GHz
GPU: NVIDIA GeForce RTX 3060 Laptop
Memory: 16GB
Disk Space: 1TB
I'm running constant 50 fps with occasional drops at the start of the raid. The issue doesn't seem to be related to hardware. I made sure to clean my fans so the GPU and CPU cool properly (I was running 20 fps max before). I was also keeping track of my memory usage and while it does go high when loading (about 95%) it drops back down to normal levels when in-raid (about 75-85%) . When crash occurs the memory stays at those levels. I also tried using Process Lasso to lower memory usage and set CPU priority & affinity, but that was mostly for performance and it didn't help with the crashes. I also made sure to update my drivers
Similar issues:
(Game Crashes 3-5 mins into Raid)
(Game keep suddenly close very completely absuolute randomly without error message)
Error logs (All of the crashes in errors logs occurred at the last timestamp):
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24/1/2024 errors log: https://codepaste.sp-tarkov.co…FhRF2P3e8NF1MGjis9rgZ31ur
24/1/2024 Player log: https://codepaste.sp-tarkov.co…d6AzzJ5nfeD1oTgkkF5CwRrXP
23/1/2024 errors log 1: https://codepaste.sp-tarkov.co…FhEADnNNZjfgow1GbJ1rqz27D
23/1/2024 traces log: https://codepaste.sp-tarkov.co…b3jCerbJGDEJnkP6tdHsZy2rX
23/1/2024 errors log 2: https://codepaste.sp-tarkov.co…gut2ZSxEnpbKZSnG5Ast8Pco7
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UPDATE:
I've come across a reddit post where someone used Windows Event Viewer to find the error that was causing this issue. I looked at the approximate time when SPT crashed last and found 2 events pointing to the ProfilerPlugin_PerfHelper.dll. From what i've seen googling this issue, it seems its quite common and the reddit post also has a solution, delete the ProfilerPlugin_PerfHelper.dll. I deleted this file and game seems to be running normally, i also disabled Avast Anti-Virus which some people suggested could cause issues, but i have a feeling that deleting this plugin sorted this issue out so im turning it back on (further tests required, although it ran 6h in background with intermittent raids with no issues, when it would have crashed within 2h previously).
Reddit post: https://www.reddit.com/r/SPTar…fhelperdll_crash_my_game/
So if anyone else has encountered this issue here's what you can try doing:
1. Search for "Event Viewer" on your PC (Make sure you remember the approximate crash timestamp)
2. Go to "Windows Logs" > "Application" and sort by "Date and Time"
3. Search for Windows Error Reporting (Event ID: 1001) - Look at the attached picture (eventviewer.png)
4. Right-click > Event Properties
5. In General tab you should see info about the crash report. P1 should be EscapeFromTarkov.exe, P4 should be ProfilerPlugin_PerfHelper.dll. - Look at the attached picture (eventproperties.png)
6. If you see these 2 values, you can try temporarily removing the file ProfilerPlugin_PerfHelper.dll to see whether or not this is the cause of your issue. The file should be located at: "<Your_SPT_directory>\EscapeFromTarkov_Data\Plugins\x86_64\ProfilerPlugin_PerfHelper.dll"
