[Important] Support rules

What is this place for?

This forum is here to help the community get help with their problems related to SPT

• It is to be used solely for problems related to SPT, such as bugs, crashes and startup problems. You are allowed to ask questions related to Support in this forum
  • For information/guidance, head to [Discord] Modding - Development or Modding - Tutorials.
  • For extra information/guidance, head to the documentation website.
    
• The dev branch isn't eligible for support. Asking any support questions while using anything other than official, stable releases will get your topic closed and archived.
  
• Make sure you have read the general FAQ before posting.
• Any questions related to modding, or anything that isn't related with an actual issue encountered with SPT, will get your topic closed without notice.
  

Where to find the game logs?

The log locations are:

• Client error logs
  
  • <location: SPT\Logs\log_[date]_[time]_[version] error.log>
    
• BepInEx logs
  
  • <location: SPT\BepInEx\LogOutput.log>
    
• Server logs:
  
  • <location: SPT\user\logs\server-yyyy-mm-dd-xx.log>
    
• NLog logs:
  
  • <location: %userprofile%\appdata\locallow\Battlestate Games\EscapeFromTarkov\output_log.txt

You may be asked to upload these logs to the codepaste website in order to receive further assistance.

Why did my thread get locked/closed/archived?

If your thread got locked and archived, that means one of the following rules has been broken:

1. You incorrectly filled the support form.
   
2. Your issue is already listed and solved in the FAQ.
   
3. Your thread has been inactive for at least 6 days.
   
4. Your support thread is related to a pirated version of the game.
   
5. Your support thread doesn't follow website rules.
   
6. Your behaviour isn't correct or you are acting like a troll.
   
7. Your thread contains a forbidden link.
   
8. Your thread is about a BSG issue that we can't fix.
   
9. You are asking support questions for a mod.